Refund Policy

1. Overview

AmpPay does not handle or hold customer funds. We are a payment orchestration platform that connects users to licensed payment gateway partners (e.g., CCAvenue, Kotak Bank).

All refunds are initiated through our payment gateway partners and processed back to your original payment method.

2. Automatic Refunds

2.1 Session Did Not Start

If a charging session does not start after successful payment (e.g., charger malfunction, connectivity issue), AmpPay will automatically detect the failure and initiate a full refund within 60 seconds.

You will receive a refund confirmation via SMS and email. No action is required from your side.

2.2 Partial Energy Delivery

If a session delivers less energy than paid for (e.g., session interrupted mid-charge), AmpPay will calculate a proportional refund based on actual energy consumed and initiate it automatically.

Example: If you paid for 10 kWh but received only 6 kWh, you'll be refunded for the 4 kWh difference.

3. Manual Refund Requests

3.1 Eligibility

You may request a manual refund if:

• The auto-refund system did not trigger for a failed session
• You were charged incorrectly (e.g., wrong tariff applied)
• You experienced technical issues during payment
• Duplicate charges occurred

3.2 How to Request

To raise a refund request, email us at support@amppay.in within 7 days of the transaction with:

• Transaction ID or receipt
• Date and time of the session
• Charging station location
• Description of the issue
• Supporting evidence (photos, screenshots, if applicable)

3.3 Processing Time

Manual refund requests are reviewed within 2–3 business days. Once approved, refunds are initiated through our payment gateway partners.

4. Refund Timelines

Refund timelines depend on your payment method and banking institution:

• UPI: 1–3 business days
• Credit/Debit Cards: 5–7 business days
• Net Banking: 3–5 business days

These timelines are subject to the payment gateway and banking systems. AmpPay initiates refunds promptly but cannot control bank processing times.

5. Non-Refundable Scenarios

Refunds will NOT be issued for:

• Completed Sessions: Sessions that delivered the expected energy as per recorded meter data
• User Error: Incorrect vehicle connection, premature disconnection by the user, or failure to follow charging instructions
• Tariff Disputes: Disagreements about CPO-set pricing (tariffs are displayed before payment)
• Late Requests: Refund requests made more than 7 days after the transaction

6. Dispute Resolution

If you disagree with a refund decision, you may escalate the matter by emailing support@amppay.in with "REFUND DISPUTE" in the subject line.

Our team will review your case and respond within 5 business days. If the dispute remains unresolved, you may pursue resolution through consumer forums or courts in Mumbai, Maharashtra, as per our Terms of Service.

7. CPO-Specific Policies

Some Charge Point Operators (CPOs) may have additional refund policies for their stations. These will be communicated at the time of payment. In case of conflict, AmpPay's policy takes precedence for platform-related issues, while CPO policies apply to station-specific matters.

8. Refund Notifications

You will be notified of all refunds via:

• SMS to your registered phone number
• Email to your registered email address
• In-app notification (if applicable)

Refund confirmations include the transaction ID, refund amount, and expected credit date.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.